Guarantee
At onlinegroeiwinkel.nl you have just like at each other company minimum a half year legal guarantee, depending on which Article has been bought and if the Article has been used in the correct manner. Sometimes there is a longer factory guarantee, if that is the case it´s written at the article page.
Of course it´s possible that before you buy the Article, you inform yourself at onlinegroeiwinkel.nl if the Article concerned has a longer guarantee period. Furthermore it depends on some factors if you can claim the guarantee. The Article gets broken in the guarantee period when your Article get´s broken within the guarantee period, you have to contact us at once by e-mail or by telephone. You describe your complaint and purchase date of the Article. We will make sure if the article is used as it supposed to, if this is the case then we will ask you to send the Article to us or to the manufacturer. As soon as we receive the Article we will investigate the complaint, and if the complaint is correct then we will send you free of charge a new Article, and we compensate you for the shipping cost which you made to send the Article to us, measured to the shipping cost of onlinegroeiwinkel.nl .
Returning an Article:
When you return an Article, you have to make sure that the Article is complete. You do not have to use the original use package, but all of the components has to be sent along if it concerns an Article that exists from more than one component. If we do not receive the Article complete then you can´t claim the guarantee! Pay good attention to this as soon as you return your Article to onlinegroeiwinkel.nl. Also you must add a note with the nature of the complaint, your complete address data, and the invoice number concerned. The parcel which is offered has been damaged
Onlinegroeiwinkel.nl does everything with the couriers we cooperate what possible to get your order in undamaged condition to you. However everywhere people work, there will be sometime errors made. If the courier offers you a parcel that is visible damaged then you have to act as follows:
Take the parcel, but communicate it to the courier so that he can make a note, we fill the parcels with foam. This means that in a damaged box generally the article´s are not damaged. If you possess a camera then make a picture of the parcel. Then call us before opening. During this phone call you can open the parcel to look if the Article is effectively damaged. If this is the case then we present a solution to you, When it´s not your fault you will be compensated by the courier or schwing for the costs of the damaged Article. As you can see we do everything to smooth possible wrinkles in a professional manner.
And we still provide service after we received the money. kind regards Armand Vliegen owner schwing |
